Thank you for considering our store for your purchase. Please note that all sales are final and we do not offer refunds. We appreciate your understanding and look forward to providing you with quality products and excellent service. We kindly remind our customers that once an order is shipped, we are not responsible for any packages lost during transit or for any issues arising from incorrect addresses provided at the time of purchase. We encourage our customers to double-check their shipping information before submitting their orders to ensure a smooth and timely delivery. Thank you for your understanding. In the case that a customers order is taking an extended time to ship, customers can submit a refund request (via email), customer will be refunded the entire amount.